*UPGRADE IN PROGRESS* -- CareerCircle platform upgrades will occur between Monday June 27th 10PM Eastern Time through Tuesday June 28th 4AM Eastern Time.&nbsp; The system may be intermittently unavailable during this timeframe.&nbsp;&nbsp;

*UPGRADE IN PROGRESS* -- CareerCircle is upgrading its capabilities and as a result the system may be temporarily unavailable as we bring new capabilities and infrastructure online to better serve our members.&nbsp; If you receive an error during this timeframe please bear with us as we're working to improve our system and you may need to retry that operation at a later time.&nbsp; &nbsp;

You've invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you'll be immersed in a culture of continuous improvement, with the goal of changing health care for the better. Position Summary: As a Graduate Intern, you have a critical role at the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to learning how to support the Pharmacy Manager in leading and directing your Pharmacy Technician Support Staff, you are accountable for learning how to support the management, oversight and operation of all aspects within your pharmacy. This includes:<ul><li>Quality Assurance</li><li>Patient Safety</li><li>Pharmacy Professional Practice</li><li>Regulatory Requirements</li><li>Customer Service</li><li>Personnel Management</li><li>Inventory Management</li><li>Financial Profitability</li><li>Loss Prevention</li><li>Workflow Management</li></ul>A key component of the Graduate Intern role is keeping your customers and patients healthy through adoption and management of patient care programs. Additionally, you will:<ul><li>Lead with Heart - display empathy and compassion for your patients, customers, caregivers and colleagues on your team</li><li>Motivate, inspire and develop your Pharmacy Support Staff by balancing assignments that maximize colleagues' strengths, address development opportunities and decrease knowledge gaps</li><li>Identify critical business opportunities and contribute to the development of meaningful solutions to drive growth and improve performance in your pharmacy</li><li>Successfully implement those solutions by leading your team to achieve specified goals</li><li>Adapt to change and adjust plans to thrive in a dynamic community healthcare setting</li><li>Seek new ways to grow, collaborate with others and deliver better outcomes</li><li>Align others around purpose to gain support and commitment</li><li>Actively contribute to a 'team' culture that promotes caring, energy, enthusiasm and pride</li><li>Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors</li></ul>Required Qualifications:<ul><li>Active Pharmacy Intern License in the state in which you are employed</li><li>Not on the DEA Excluded Parties List</li><li>Immunization Certification through an accredited organization (e.g., APhA)</li><li>No pending felony charges or convictions for criminal offenses involving controlled substances</li></ul>Education: Current enrollment in a School of Pharmacy in the 4th year, who will be graduating with a Pharm. D. degree in 2024 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach to total health care. As health care innovators, we are making quality care affordable, accessible, simple and seamless. We await your fresh ideas, new perspectives, and the unique contributions you will make to our organization. We anticipate the application window for this opening will close on: 08/01/2024

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Pharmacy Intern - Grad

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors&trade; support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary Health is everything. At CVS Health, we are committed to increasing patient access to care, lowering costs and improving the quality of care. Millions of times a day, we're helping people on their path to better health- from advising patients on their prescriptions to helping them manage their chronic and specialty conditions. Because we're present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. Pharmacy Technicians are at the forefront of our purpose as they deliver compassionate care to our millions of patients every day. Come join our team of dedicated and caring Pharmacy Technicians who demonstrate our core values of Accountability, Caring, Collaboration,Innovation and Integrity in everything they do in our pharmacies every day. Whether you are new to working in pharmacies or are an experienced Pharmacy Technician, we have a place for you on our team to use your skills and talents to serve and care for our patients and customers. The Pharmacy Technician position provides individuals with an opportunity to work in a leading retail pharmacy company and in a role that positively impacts the lives and health of others. You will work in an environment where the highest professional and ethical standards are maintained as well as full compliance with all Federal, State and Local laws and regulations. Pharmacy Technicians take important steps to ensure all medication needs and regulatory compliance standards are met for our patients and they demonstrate ethical conduct and maintain patient confidentiality at all times. Success for incumbents in this role includes being able to manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations. If you like working in fast-paced environments and demonstrating compassionate, genuine care for patients and customers, this job is for you! As a new Pharmacy Technician, you are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing and certification requirements according to your State's Board of Pharmacy guidelines. Your Pharmacy Technician duties will be restricted by your manager at first until you complete all necessary requirements. Once you satisfy all requirements and expand your Pharmacy Technician duties, you have the opportunity to continue to build your clinical, technical and insurance knowledge and expertise by leveraging available tools and training to build your pharmacy career. Are you ready to help people on their path to better health? We are ready to have you join our team and help you on your career path to achieve your goals! Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Based on the role and location, this position may require you to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated. Proof of vaccination will be required on your first day of employment or within the first few months in the position, depending on the role and location. If you are considered for a role, more information will be provided during the hiring process. Required Qualifications<ul><li>Must be at least 16 years of age</li><li>Licensure requirements vary by state</li><li>Attention and Focus o The ability to concentrate on a task over a period of time without being distracted</li><li>Customer Service Orientation o Actively look for ways to help people, and do so in a friendly manner o Notice and understand customers' reactions, and respond appropriately</li><li>Communication Skills o Use and understand verbal and written communication to interact with customers and colleagues o Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times</li><li>Mathematical Reasoning o The ability to use math to solve a problem, such as calculating day's supply of a prescription</li><li>Problem Resolution o Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem o Choosing the best course of action when faced with a complex situation with several available options PHYSICAL DEMANDS:</li><li>Remaining upright on the feet, particularly for sustained periods of time</li><li>Moving about on foot to accomplish tasks, particularly for moving from one work area to another</li><li>Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm</li><li>Extending hand(s) and arm(s) in any direction</li><li>Bending body downward and forward by bending spine at the waist</li><li>Stooping to a considerable degree and requiring full use of the lower extremities and back muscles</li><li>Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately</li><li>Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication</li><li>Visual Acuity: o The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts</li><li>Occasional lifting of up to 30 lbs; exerting up to 30 lbs of force occasionally and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects</li></ul>Preferred Qualifications<ul><li>Previous experience in a pharmacy, retail, medical, or customer service setting</li><li>Previous experience as a Pharmacy Technician</li><li>PTCB National Certification</li></ul>Education High School diploma or equivalent preferred but not required. Pay Range The typical pay range for this role is: $16.75 - $27.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits We anticipate the application window for this opening will close on: 08/30/2024

Pharmacy Technician

You've invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you'll be immersed in a culture of continuous improvement, with the goal of changing health care for the better. Position Summary: As a Graduate Intern, you have a critical role at the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to learning how to support the Pharmacy Manager in leading and directing your Pharmacy Technician Support Staff, you are accountable for learning how to support the management, oversight and operation of all aspects within your pharmacy. This includes:<ul><li>Quality Assurance</li><li>Patient Safety</li><li>Pharmacy Professional Practice</li><li>Regulatory Requirements</li><li>Customer Service</li><li>Personnel Management</li><li>Inventory Management</li><li>Financial Profitability</li><li>Loss Prevention</li><li>Workflow Management</li></ul>A key component of the Graduate Intern role is keeping your customers and patients healthy through adoption and management of patient care programs. Additionally, you will:<ul><li>Lead with Heart - display empathy and compassion for your patients, customers, caregivers and colleagues on your team</li><li>Motivate, inspire and develop your Pharmacy Support Staff by balancing assignments that maximize colleagues' strengths, address development opportunities and decrease knowledge gaps</li><li>Identify critical business opportunities and contribute to the development of meaningful solutions to drive growth and improve performance in your pharmacy</li><li>Successfully implement those solutions by leading your team to achieve specified goals</li><li>Adapt to change and adjust plans to thrive in a dynamic community healthcare setting</li><li>Seek new ways to grow, collaborate with others and deliver better outcomes</li><li>Align others around purpose to gain support and commitment</li><li>Actively contribute to a 'team' culture that promotes caring, energy, enthusiasm and pride</li><li>Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors</li></ul>Required Qualifications:<ul><li>Active Pharmacy Intern License in the state in which you are employed</li><li>Not on the DEA Excluded Parties List</li><li>Immunization Certification through an accredited organization (e.g., APhA)</li><li>No pending felony charges or convictions for criminal offenses involving controlled substances</li></ul>Education: Current enrollment in a School of Pharmacy in the 4th year, who will be graduating with a Pharm. D. degree in 2024 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach to total health care. As health care innovators, we are making quality care affordable, accessible, simple and seamless. We await your fresh ideas, new perspectives, and the unique contributions you will make to our organization. We anticipate the application window for this opening will close on: 07/31/2024

You've invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you'll be immersed in a culture of continuous improvement, with the goal of changing health care for the better. Position Summary As a Pharmacy Intern, you have a critical role at the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to progression and development through our ExperienceRx&trade; program, you will also be accountable for assisting the Pharmacy team in providing an excellent experience for your patients. This includes the following under the supervision of a Preceptor where legal by state law:<ul><li>Participates in all aspects of the prescription filling process</li><li>Providing Patient Counseling</li><li>Collaboration with all Healthcare Professionals to provide coordinated patient care</li><li>Offering Health Screenings and Immunizations when appropriate</li><li>Customer Service</li><li>Patient Safety</li><li>Assisting Pharmacy Patients and Front Store customers with questions</li><li>Pharmacy Professional Practice</li><li>Regulatory Requirements</li><li>Inventory Management</li></ul>A key component of the Pharmacy Intern's role is keeping your customers and patients healthy through adoption and participation of patient care programs. Additionally, you will:<ul><li>Display empathy and compassion for your patients, customers, caregivers and colleagues on your team</li><li>Motivate, and inspire your Pharmacy Team by providing, supporting and recognizing excellent patient care</li><li>Identify critical business opportunities and contribute to the development of meaningful solutions to drive growth and improve performance in your pharmacy</li><li>Support implementation of solutions for your team to achieve specified goals</li><li>Adapt to change and adjust plans to thrive in a dynamic community healthcare setting</li><li>Remain current on all new developments, initiatives, and training to help you provide the best experience for your patients</li><li>Seek new ways to grow, collaborate with others, and deliver better outcomes</li><li>Align others around purpose to gain support and commitment to help your patients receive the best patient care</li><li>Actively contribute to a team culture that promotes caring, energy, enthusiasm, and pride</li></ul>Required Qualifications:<ul><li>Active Pharmacy Intern License in the state in which you are employed</li><li>Not on the DEA Excluded Parties List</li><li>No pending felony charges or convictions for criminal offenses involving controlled substances</li></ul>Education: Current enrollment in a School of Pharmacy Pay Range: The typical pay range for this role is: $16.00 - $22.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including year in pharmacy school, geography and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work. CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health colleagues can initiate a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through myHR (1-888-694-7287, or through myLeave at myHR). If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution. Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach to total health care. As health care innovators, we are making quality care affordable, accessible, simple and seamless. We await your fresh ideas, new perspectives, and the unique contributions you will make to our organization. We anticipate the application window for this opening will close on: 08/11/2024

Pharmacy Intern

You've invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you'll be immersed in a culture of continuous improvement, with the goal of changing health care for the better. Position Summary: As a Graduate Intern, you have a critical role at the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to learning how to support the Pharmacy Manager in leading and directing your Pharmacy Technician Support Staff, you are accountable for learning how to support the management, oversight and operation of all aspects within your pharmacy. This includes:<ul><li>Quality Assurance</li><li>Patient Safety</li><li>Pharmacy Professional Practice</li><li>Regulatory Requirements</li><li>Customer Service</li><li>Personnel Management</li><li>Inventory Management</li><li>Financial Profitability</li><li>Loss Prevention</li><li>Workflow Management</li></ul>A key component of the Graduate Intern role is keeping your customers and patients healthy through adoption and management of patient care programs. Additionally, you will:<ul><li>Lead with Heart - display empathy and compassion for your patients, customers, caregivers and colleagues on your team</li><li>Motivate, inspire and develop your Pharmacy Support Staff by balancing assignments that maximize colleagues' strengths, address development opportunities and decrease knowledge gaps</li><li>Identify critical business opportunities and contribute to the development of meaningful solutions to drive growth and improve performance in your pharmacy</li><li>Successfully implement those solutions by leading your team to achieve specified goals</li><li>Adapt to change and adjust plans to thrive in a dynamic community healthcare setting</li><li>Seek new ways to grow, collaborate with others and deliver better outcomes</li><li>Align others around purpose to gain support and commitment</li><li>Actively contribute to a 'team' culture that promotes caring, energy, enthusiasm and pride</li><li>Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors</li></ul>Required Qualifications:<ul><li>Active Pharmacy Intern License in the state in which you are employed</li><li>Not on the DEA Excluded Parties List</li><li>Immunization Certification through an accredited organization (e.g., APhA)</li><li>No pending felony charges or convictions for criminal offenses involving controlled substances</li></ul>Education: Current enrollment in a School of Pharmacy in the 4th year, who will be graduating with a Pharm. D. degree in 2024 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach to total health care. As health care innovators, we are making quality care affordable, accessible, simple and seamless. We await your fresh ideas, new perspectives, and the unique contributions you will make to our organization. We anticipate the application window for this opening will close on: 08/02/2024

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors&trade; support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. The hours for this role will be Monday-Friday, 8:00AM-5:00PM in CST, MST or PST. Training may be done in EST to align with trainers schedules. Position Summary Facilitate the delivery of appropriate benefits and/or healthcare information which determines eligibility for benefits while promoting wellness activities. Develops, implements and supports Health Strategies, tactics, policies and programs that ensure the delivery of benefits and to establish overall member wellness and successful and timely return to work. Services and strategies, policies and programs are comprised of network management, clinical coverage, and policies. Community Care Case Manager use a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive health needs through communication and available resources to promote quality, cost effective outcomes. Required Qualifications &bull; Requires active and unrestricted RN licensure in CA and NV &bull; Minimum 3+ years clinical practical experience preference: (diabetes, CHF, CKD, post-acute care, hospice, palliative care, cardiac) with Medicare members. &bull; Minimum 2+ years CM, discharge planning and/or home health care coordination experience Preferred Qualifications &bull; Excellent analytical and problem-solving skills &bull; Effective communications, organizational, and interpersonal skills. &bull; Ability to work independently (may require working from home). &bull; Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications. &bull; Efficient and Effective computer skills including navigating multiple systems and keyboarding &bull; Willing and able to obtain multi state RN licenses if needed, company will provide. Education &bull; Associates Degree or Nursing Diploma Required &bull; Bachelors Degree Preferred Pay Range The typical pay range for this role is: $60,522.80 - $136,600.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits We anticipate the application window for this opening will close on: 06/28/2024

Case Manager RN

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors&trade; support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. The hours for this role will be Monday-Friday, 8:00AM-5:00PM in CST, MST or PST. Training may be done in EST to align with trainers schedules. Position Summary Facilitate the delivery of appropriate benefits and/or healthcare information which determines eligibility for benefits while promoting wellness activities. Develops, implements and supports Health Strategies, tactics, policies and programs that ensure the delivery of benefits and to establish overall member wellness and successful and timely return to work. Services and strategies, policies and programs are comprised of network management, clinical coverage, and policies. Community Care Case Manager use a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive health needs through communication and available resources to promote quality, cost effective outcomes. Required Qualifications &bull; Requires an active and unrestricted licensure in CA and NV &bull; Minimum 3+ years clinical practical experience preference: (diabetes, CHF, CKD, post-acute care, hospice, palliative care, cardiac) with Medicare members. &bull; Minimum 2+ years CM, discharge planning and/or home health care coordination experience Preferred Qualifications &bull; Excellent analytical and problem-solving skills &bull; Effective communications, organizational, and interpersonal skills. &bull; Ability to work independently (may require working from home). &bull; Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications. &bull; Efficient and Effective computer skills including navigating multiple systems and keyboarding &bull; Willing and able to obtain multi state RN licenses if needed, company will provide. Education &bull; Associates Degree or Nursing Diploma Required &bull; Bachelors Degree Preferred Pay Range The typical pay range for this role is: $60,522.80 - $136,600.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits We anticipate the application window for this opening will close on: 06/28/2024

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors&trade; support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary Health is everything. At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path to better health - from advising on prescriptions to helping manage chronic and specialty conditions. As Pharmacy Manager, you have one of the most significant roles in our company - delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to leading and directing your Pharmacy Staff, comprised of both staff Pharmacists and Pharmacy Technicians, you are accountable for the management, oversight and operation of all aspects within your pharmacy. This includes:<ul><li>Patient Safety</li><li>Pharmacy Professional Practice</li><li>Regulatory Requirements</li><li>Quality Assurance</li><li>Customer Service</li><li>Personnel Management</li><li>Inventory Management</li><li>Financial Profitability</li><li>Loss Prevention</li><li>Workflow Management A key component of the Pharmacy Manager role is keeping your customers and patients healthy through adoption and management of patient care programs. Additionally, you will:</li><li>Lead with Heart - display empathy and compassion for your patients, customers, caregivers and colleagues on your team</li><li>Motivate, inspire and develop your Pharmacy Support Staff by balancing assignments that maximize colleagues' strengths, address development opportunities and decrease knowledge gaps</li><li>Identify critical business opportunities and meaningful solutions to drive growth and improve performance in your pharmacy</li><li>Successfully implement those solutions by leading your team to achieve specified goals</li><li>Adapt to change and adjust plans to thrive in a dynamic community healthcare setting</li><li>Seek new ways to grow, collaborate with others and deliver better outcomes</li><li>Align others around purpose to gain support and commitment</li><li>Facilitate a 'team' culture that promotes caring, energy, enthusiasm and pride</li><li>Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors</li></ul>*The above represents a summary of the functions of a Pharmacy Manager. Additional functions and physical requirements are available on the full job description. Required Qualifications <ul><li>Active Pharmacy License in the state in which you are employed</li><li>Not on the DEA Excluded Parties List</li><li>Immunization Certification through an accredited organization (i.e. APhA)</li><li>Listed on the pharmacy state license as the 'pharmacist in charge'</li><li>Submission of required information/documents to your state PMP administrator to register for PMP access (in states with active PMP for pharmacist use)..Bachelor of Science in Pharmacy or Pharm. D. degree</li></ul>Pay Range The typical pay range for this role is: $65.00 - $81.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits We anticipate the application window for this opening will close on: 08/30/2024 CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work. CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

Pharmacy Manager

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors&trade; support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary Health is everything. At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path to better health - from advising on prescriptions to helping manage chronic and specialty conditions. As Pharmacy Manager, you have one of the most significant roles in our company - delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to leading and directing your Pharmacy Staff, comprised of both staff Pharmacists and Pharmacy Technicians, you are accountable for the management, oversight and operation of all aspects within your pharmacy. This includes:<ul><li>Patient Safety</li><li>Pharmacy Professional Practice</li><li>Regulatory Requirements</li><li>Quality Assurance</li><li>Customer Service</li><li>Personnel Management</li><li>Inventory Management</li><li>Financial Profitability</li><li>Loss Prevention</li><li>Workflow Management A key component of the Pharmacy Manager role is keeping your customers and patients healthy through adoption and management of patient care programs. Additionally, you will:</li><li>Lead with Heart - display empathy and compassion for your patients, customers, caregivers and colleagues on your team</li><li>Motivate, inspire and develop your Pharmacy Support Staff by balancing assignments that maximize colleagues' strengths, address development opportunities and decrease knowledge gaps</li><li>Identify critical business opportunities and meaningful solutions to drive growth and improve performance in your pharmacy</li><li>Successfully implement those solutions by leading your team to achieve specified goals</li><li>Adapt to change and adjust plans to thrive in a dynamic community healthcare setting</li><li>Seek new ways to grow, collaborate with others and deliver better outcomes</li><li>Align others around purpose to gain support and commitment</li><li>Facilitate a 'team' culture that promotes caring, energy, enthusiasm and pride</li><li>Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors</li></ul>*The above represents a summary of the functions of a Pharmacy Manager. Additional functions and physical requirements are available on the full job description. Required Qualifications <ul><li>Active Pharmacy License in the state in which you are employed</li><li>Not on the DEA Excluded Parties List</li><li>Immunization Certification through an accredited organization (i.e. APhA)</li><li>Listed on the pharmacy state license as the 'pharmacist in charge'</li><li>Submission of required information/documents to your state PMP administrator to register for PMP access (in states with active PMP for pharmacist use)..Bachelor of Science in Pharmacy or Pharm. D. degree</li></ul>Pay Range The typical pay range for this role is: $65.00 - $81.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits We anticipate the application window for this opening will close on: 08/30/2024 CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work. CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors&trade; support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary We are looking for high-performing individuals to join our Care Partner/Employee Assistance Program (EAP) team! This team supports members as their front-door to Mental Health Wellbeing and will be responsible for supporting the provision and use of employee assistance benefits, employer benefits, and behavioral health benefits. Our goal is to deliver an elite, integrated experience across the breadth of RFL, Behavioral Health and Medical products to ensure every member and their families get the right support for their unique mental wellbeing needs. Role Overview<ul><li>Schedule: Tuesday-Saturday 10:00AM-6:30PM EST</li><li>*Schedules may be adjusted based on business need</li><li>Fully remote role and is able to work anywhere in the U.S.</li><li>Call center is a 24/7 operation.</li><li>Some Holiday work is required</li></ul>What you will do<ul><li>Handling inbound calls from members and customer leadership in a high volume, fast paced call center environment.</li><li>Executes both routine and non-routine business support tasks including administrative support, follow-up calls, and other duties as assigned for the Care Partner Program.</li><li>Follows area protocols, standards, and policies to provide effective and timely support.</li><li>Maintains accurate and complete internal documentation of required information in each relevant system.</li><li>Compliance with Policies and Regulatory Standards.</li><li>Takes direction to execute techniques, processes, and responsibilities.</li><li>Adheres to performance metrics including quality, call handling time and customer satisfaction expectations.</li><li>Multitasking, often while speaking with our members </li><li>Typing/documenting </li><li>Utilizing intranet and other tools to assist with call handling, often in the moment </li><li>Utilizing chats/IM during or in between calls for support</li><li>Reading emails to stay up-to-date on important plan sponsor information, process changes, department information</li></ul>Member Support<ul><li>Protects the confidentiality of member information and adheres to enterprise policies.</li><li>Determines purpose of call by actively listening and interacting with callers, triages call in a professional and timely manner taking full ownership of each member interaction.</li><li>Provides an elite quality, customized experience based on customer preference and individualized needs.</li><li>Assesses for social determinants/needs; researches and articulately communicates information regarding pertinent services and resources.</li><li>Uses screening tools to identify where urgent clinical intervention is needed, and transfers calls appropriately, including members in crisis and at risk.</li><li>Address inquires and resolve issues as a "single-point-of contact" based on phone calls, digital and written correspondence.</li><li>Resolves complex issues with & without management intervention.</li><li>Communicates effectively with all internal stakeholders.</li></ul>Required Qualifications <ul><li>1 year of customer service and call center experience</li><li>1 year Experience in a social, psychological or human service field providing client support.</li><li>Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.)</li></ul>Workspace Requirements<ul><li>Must have a separate workspace, free from distraction, in a room with a door that closes, to maintain member privacy.</li><li>May not provide dependent care to others during work hours.</li><li>Sitting in front of the computer with double monitors and a headset on.</li><li>Need to be hardwired and have reliable internet.</li><li>Internet speed - Home Internet Download Speed to be a minimum of 400mbps and Upload speed between 10-20mbps. </li><li>Broadband or Fiber connection. Using DSL (satellite), Cellular internet (T-Mobile, Verizon, AT&T Fixed Wireless, US Cellular to name a few) use cell towers or a satellite and not a direct cable to provide internet. </li><li>Ensure provider sets up a 4 port modem. Employees use the 4th port for work internet.</li></ul>Preferred Qualifications <ul><li>1 year of Behavioral Health experience</li><li>Bachelor degree or equivalent experience</li><li>Call Center experience</li></ul>Education <ul><li>High school diploma or equivalent required. </li></ul>Pay Range The typical pay range for this role is: $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits We anticipate the application window for this opening will close on: 06/09/2024

Worklife Customer Support Associate - Employee Assistance Program (Tues-Sat 10:00AM - 6:30PM EST)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors&trade; support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary We are looking for high-performing individuals to join our Care Partner/Employee Assistance Program (EAP) team! This team supports members as their front-door to Mental Health Wellbeing and will be responsible for supporting the provision and use of employee assistance benefits, employer benefits, and behavioral health benefits. Our goal is to deliver an elite, integrated experience across the breadth of RFL, Behavioral Health and Medical products to ensure every member and their families get the right support for their unique mental wellbeing needs. Role Overview<ul><li>Schedule: Monday-Friday 1:00PM-9:30PM EST</li><li>*Schedules may be adjusted based on business need</li><li>Fully remote role and is able to work anywhere in the U.S.</li><li>Call center is a 24/7 operation.</li><li>Some Holiday work is required</li></ul>What you will do<ul><li>Handling inbound calls from members and customer leadership in a high volume, fast paced call center environment.</li><li>Executes both routine and non-routine business support tasks including administrative support, follow-up calls, and other duties as assigned for the Care Partner Program.</li><li>Follows area protocols, standards, and policies to provide effective and timely support.</li><li>Maintains accurate and complete internal documentation of required information in each relevant system.</li><li>Compliance with Policies and Regulatory Standards.</li><li>Takes direction to execute techniques, processes, and responsibilities.</li><li>Adheres to performance metrics including quality, call handling time and customer satisfaction expectations.</li><li>Multitasking, often while speaking with our members </li><li>Typing/documenting </li><li>Utilizing intranet and other tools to assist with call handling, often in the moment </li><li>Utilizing chats/IM during or in between calls for support</li><li>Reading emails to stay up-to-date on important plan sponsor information, process changes, department information</li></ul>Member Support<ul><li>Protects the confidentiality of member information and adheres to enterprise policies.</li><li>Determines purpose of call by actively listening and interacting with callers, triages call in a professional and timely manner taking full ownership of each member interaction.</li><li>Provides an elite quality, customized experience based on customer preference and individualized needs.</li><li>Assesses for social determinants/needs; researches and articulately communicates information regarding pertinent services and resources.</li><li>Uses screening tools to identify where urgent clinical intervention is needed, and transfers calls appropriately, including members in crisis and at risk.</li><li>Address inquires and resolve issues as a "single-point-of contact" based on phone calls, digital and written correspondence.</li><li>Resolves complex issues with & without management intervention.</li><li>Communicates effectively with all internal stakeholders.</li></ul>Required Qualifications <ul><li>1 year of customer service and call center experience</li><li>1 year Experience in a social, psychological or human service field providing client support.</li><li>Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.)</li></ul>Workspace Requirements<ul><li>Must have a separate workspace, free from distraction, in a room with a door that closes, to maintain member privacy.</li><li>May not provide dependent care to others during work hours.</li><li>Sitting in front of the computer with double monitors and a headset on.</li><li>Need to be hardwired and have reliable internet.</li><li>Internet speed - Home Internet Download Speed to be a minimum of 400mbps and Upload speed between 10-20mbps. </li><li>Broadband or Fiber connection. Using DSL (satellite), Cellular internet (T-Mobile, Verizon, AT&T Fixed Wireless, US Cellular to name a few) use cell towers or a satellite and not a direct cable to provide internet. </li><li>Ensure provider sets up a 4 port modem. Employees use the 4th port for work internet.</li></ul>Preferred Qualifications <ul><li>1 year of Behavioral Health experience</li><li>Bachelor degree or equivalent experience</li><li>Call Center experience</li></ul>Education <ul><li>High school diploma or equivalent required. </li></ul>Pay Range The typical pay range for this role is: $18.50 - $31.72 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits We anticipate the application window for this opening will close on: 06/09/2024

Worklife Customer Support Associate - Employee Assistance Program (Mon-Fri 1:00PM-9:30PM EST)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors&trade; support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary We are looking for high-performing individuals to join our Care Partner/Employee Assistance Program (EAP) team! This team supports members as their front-door to Mental Health Wellbeing and will be responsible for supporting the provision and use of employee assistance benefits, employer benefits, and behavioral health benefits. Our goal is to deliver an elite, integrated experience across the breadth of RFL, Behavioral Health and Medical products to ensure every member and their families get the right support for their unique mental wellbeing needs. Role Overview<ul><li>Schedule: Monday-Friday 9:00AM-5:30PM EST</li><li>*Schedules may be adjusted based on business need</li><li>Fully remote role and is able to work anywhere in the U.S.</li><li>Call center is a 24/7 operation.</li><li>Some Holiday work is required</li></ul>What you will do<ul><li>Handling inbound calls from members and customer leadership in a high volume, fast paced call center environment.</li><li>Executes both routine and non-routine business support tasks including administrative support, follow-up calls, and other duties as assigned for the Care Partner Program.</li><li>Follows area protocols, standards, and policies to provide effective and timely support.</li><li>Maintains accurate and complete internal documentation of required information in each relevant system.</li><li>Compliance with Policies and Regulatory Standards.</li><li>Takes direction to execute techniques, processes, and responsibilities.</li><li>Adheres to performance metrics including quality, call handling time and customer satisfaction expectations.</li><li>Multitasking, often while speaking with our members </li><li>Typing/documenting </li><li>Utilizing intranet and other tools to assist with call handling, often in the moment </li><li>Utilizing chats/IM during or in between calls for support</li><li>Reading emails to stay up-to-date on important plan sponsor information, process changes, department information</li></ul>Member Support<ul><li>Protects the confidentiality of member information and adheres to enterprise policies.</li><li>Determines purpose of call by actively listening and interacting with callers, triages call in a professional and timely manner taking full ownership of each member interaction.</li><li>Provides an elite quality, customized experience based on customer preference and individualized needs.</li><li>Assesses for social determinants/needs; researches and articulately communicates information regarding pertinent services and resources.</li><li>Uses screening tools to identify where urgent clinical intervention is needed, and transfers calls appropriately, including members in crisis and at risk.</li><li>Address inquires and resolve issues as a "single-point-of contact" based on phone calls, digital and written correspondence.</li><li>Resolves complex issues with & without management intervention.</li><li>Communicates effectively with all internal stakeholders.</li></ul>Required Qualifications <ul><li>1 year of customer service and call center experience</li><li>1 year Experience in a social, psychological or human service field providing client support.</li><li>Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.)</li></ul>Workspace Requirements<ul><li>Must have a separate workspace, free from distraction, in a room with a door that closes, to maintain member privacy.</li><li>May not provide dependent care to others during work hours.</li><li>Sitting in front of the computer with double monitors and a headset on.</li><li>Need to be hardwired and have reliable internet.</li><li>Internet speed - Home Internet Download Speed to be a minimum of 400mbps and Upload speed between 10-20mbps. </li><li>Broadband or Fiber connection. Using DSL (satellite), Cellular internet (T-Mobile, Verizon, AT&T Fixed Wireless, US Cellular to name a few) use cell towers or a satellite and not a direct cable to provide internet. </li><li>Ensure provider sets up a 4 port modem. Employees use the 4th port for work internet.</li></ul>Preferred Qualifications <ul><li>1 year of Behavioral Health experience</li><li>Bachelor degree or equivalent experience</li><li>Call Center experience</li></ul>Education <ul><li>High school diploma or equivalent required. </li></ul>Pay Range The typical pay range for this role is: $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits We anticipate the application window for this opening will close on: 06/09/2024

Worklife Customer Support Associate - Employee Assistance Program (Mon-Fri 9:00AM-5:30PM EST)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors&trade; support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary Responsible for taking incoming calls to support members with the provision and use of Worklife Employee Assistance Programs (EAP) and management consultant resources. Role Overview<ul><li>Schedule: Sunday & Tuesday-Thursday, 12:30PM- 11:00PM EST </li><li>*Schedules may be adjusted based on business need</li><li> Training Requirements: First six weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST </li><li>Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment. </li><li>Fully remote role and is able to work anywhere in the U.S.</li></ul>What you will do<ul><li>Determines purpose of call by actively listening and interacting with callers, triages call in a in a professional and timely manner.</li><li>Assesses client's needs; researches and articulately communicates information regarding pertinent EAP/Worklife services and resources.</li><li>Recognizes crisis situations and evaluates for needed action to minimize risk.</li><li>Performs appropriate research in internal databases and online to identify potential providers and resources.</li><li>Enters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally.</li><li>Receive calls transferred from counselors and provides immediate member assistance.</li><li>Schedules appointment for members with counselors.</li><li>Assists team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills such as finding childcare, finding eldercare, etc.</li><li>Communicates effectively with all internal stakeholders.</li><li>Utilizes relevant Aetna databases to research and identify validated, appropriate member resources.</li><li>Makes outbound calls as appropriate to identify and assist with securing member resources and/or services.</li><li>Assists team members with printing and fulfillment needs related to relevant materials, including provider profiles, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion in the appropriate EAP system, maintaining an inventory of materials.</li><li>Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.</li><li>Compliance with Policies and Regulatory Standards.</li><li>Protects the confidentiality of member information and adheres to enterprise policies, and EAP and Worklife policies and procedures.</li><li>Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements.</li></ul>Required Qualifications<ul><li> 1+ years' experience in call center environment </li><li> Experienced in a social, psychological, or human service field providing client support. </li></ul>Workspace Requirements<ul><li> Technical Requirement for personal residential internet service. Recommended Technical requirements when obtaining your own residential internet service: </li><li> Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast). </li><li> Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation. </li><li> Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment. </li></ul>Preferred Qualifications<ul><li>Bachelor of Arts or Bachelor of Science Degree preferred.</li></ul>Education<ul><li>High School Diploma</li></ul>Pay Range The typical pay range for this role is: $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits We anticipate the application window for this opening will close on: 06/10/2024

Worklife Customer Support Associate - Employee Assistance Program (Sunday & Tuesday-Thursday, 12:30PM- 11:00PM EST)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors&trade; support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary We are looking for high-performing individuals to join our Care Partner/Employee Assistance Program (EAP) team! This team supports members as their front-door to Mental Health Wellbeing and will be responsible for supporting the provision and use of employee assistance benefits, employer benefits, and behavioral health benefits. Our goal is to deliver an elite, integrated experience across the breadth of RFL, Behavioral Health and Medical products to ensure every member and their families get the right support for their unique mental wellbeing needs. Role Overview<ul><li>Schedule: Monday-Friday 10:00AM-6:30PM EST</li><li>*Schedules may be adjusted based on business need</li><li>Fully remote role and is able to work anywhere in the U.S.</li><li>Call center is a 24/7 operation.</li><li>Some Holiday work is required</li></ul>What you will do<ul><li>Handling inbound calls from members and customer leadership in a high volume, fast paced call center environment.</li><li>Executes both routine and non-routine business support tasks including administrative support, follow-up calls, and other duties as assigned for the Care Partner Program.</li><li>Follows area protocols, standards, and policies to provide effective and timely support.</li><li>Maintains accurate and complete internal documentation of required information in each relevant system.</li><li>Compliance with Policies and Regulatory Standards.</li><li>Takes direction to execute techniques, processes, and responsibilities.</li><li>Adheres to performance metrics including quality, call handling time and customer satisfaction expectations.</li><li>Multitasking, often while speaking with our members </li><li>Typing/documenting </li><li>Utilizing intranet and other tools to assist with call handling, often in the moment </li><li>Utilizing chats/IM during or in between calls for support</li><li>Reading emails to stay up-to-date on important plan sponsor information, process changes, department information</li></ul>Member Support<ul><li>Protects the confidentiality of member information and adheres to enterprise policies.</li><li>Determines purpose of call by actively listening and interacting with callers, triages call in a professional and timely manner taking full ownership of each member interaction.</li><li>Provides an elite quality, customized experience based on customer preference and individualized needs.</li><li>Assesses for social determinants/needs; researches and articulately communicates information regarding pertinent services and resources.</li><li>Uses screening tools to identify where urgent clinical intervention is needed, and transfers calls appropriately, including members in crisis and at risk.</li><li>Address inquires and resolve issues as a "single-point-of contact" based on phone calls, digital and written correspondence.</li><li>Resolves complex issues with & without management intervention.</li><li>Communicates effectively with all internal stakeholders.</li></ul>Required Qualifications <ul><li>1 year of customer service and call center experience</li><li>1 year Experience in a social, psychological or human service field providing client support.</li><li>Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.)</li></ul>Workspace Requirements<ul><li>Must have a separate workspace, free from distraction, in a room with a door that closes, to maintain member privacy.</li><li>May not provide dependent care to others during work hours.</li><li>Sitting in front of the computer with double monitors and a headset on.</li><li>Need to be hardwired and have reliable internet.</li><li>Internet speed - Home Internet Download Speed to be a minimum of 400mbps and Upload speed between 10-20mbps. </li><li>Broadband or Fiber connection. Using DSL (satellite), Cellular internet (T-Mobile, Verizon, AT&T Fixed Wireless, US Cellular to name a few) use cell towers or a satellite and not a direct cable to provide internet. </li><li>Ensure provider sets up a 4 port modem. Employees use the 4th port for work internet.</li></ul>Preferred Qualifications <ul><li>1 year of Behavioral Health experience</li><li>Bachelor degree or equivalent experience</li><li>Call Center experience</li></ul>Education <ul><li>High school diploma or equivalent required. </li></ul>Pay Range The typical pay range for this role is: $18.50 - $31.72 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits We anticipate the application window for this opening will close on: 06/10/2024

Worklife Customer Support Associate - Employee Assistance Program (Mon-Fri 10:00AM-6:30PM EST)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors&trade; support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary CVS Aetna has an opportunity available for a full time Worklife Customer Support Associate in the Resources for Living team. In this role you will be handling outbound calls to providers and members and to facilitate utilization of the Employee Assistance Program (EAP) benefits. Role Overview<ul><li>Schedule: Monday-Friday 8:00AM-4:30PM EST</li><li>Fully Remote</li></ul>What you will do<ul><li> Administers customer service plans, policies, and procedures to support the achievement of member experience metrics. </li><li> Manages and monitors operational efficiency of customer service teams. </li><li> Drives member satisfaction, retention, and growth by delivering competitive services. </li><li> Responsible for other administrative duties as needed. </li></ul> Required Qualifications<ul><li> 1-3 years customer service experience within a Call Center. </li></ul> Preferred Qualifications <ul><li> Previous behavioral health experience desired </li><li> Medical or insurance background </li><li> Associate's Degree preferred. </li></ul> Education<ul><li> High School Diploma </li></ul>Pay Range The typical pay range for this role is: $18.50 - $31.72 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits We anticipate the application window for this opening will close on: 06/09/2024

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